Operations Trainer

Preferred Qualifications:

• Certification in training and development (e.g., Certified Professional in Learning and Performance – CPLP).
• Experience with telephony systems and call center technologies.
• Familiarity with regulatory requirements and compliance standards in the financial services industry.

Responsibilities:

• Bachelor’s degree in Business Administration, Finance, or related field (or equivalent work experience).
• Proven experience in tele collections, customer service, or related operational roles.
• Previous experience in training and development, preferably in a financial services or collections environment.
• Strong knowledge of collections strategies, customer service principles, and operational processes.
• Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
• Demonstrated ability to design, deliver, and evaluate training programs.
• Analytical mindset with the ability to interpret data and identify performance trends.
• Detail-oriented with strong organizational and time management skills.
• Proficiency in Microsoft Office applications and learning management systems.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.