Operations Trainer

₱18000-20000 per month
Mid-Senior Level / Manager

Preferred Qualifications:

  • Certification in training and development (e.g., Certified Professional in Learning and Performance – CPLP).
  • Experience with telephony systems and call center technologies.
  • Familiarity with regulatory requirements and compliance standards in the financial services industry.


  • Bachelor’s degree in Business Administration, Finance, or related field (or equivalent work experience).
  • Proven experience in tele collections, customer service, or related operational roles.
  • Previous experience in training and development, preferably in a financial services or collections environment.
  • Strong knowledge of collections strategies, customer service principles, and operational processes.
  • Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
  • Demonstrated ability to design, deliver, and evaluate training programs.
  • Analytical mindset with the ability to interpret data and identify performance trends.
  • Detail-oriented with strong organizational and time management skills.
  • Proficiency in Microsoft Office applications and learning management systems.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.