Customer Service Representative

Qualifications

• • Must be at least a High School graduate.

• • Must be at least 18 years old.

• • No work experience is required, BPO Exp is a plus.

• • Must be willing to work at the office or WFH based on company business needs.

• • Must be fluent in conversational English

• • Must have good computer skills and can type at least 25wpm.

Job Responsibilities

• • Providing day-to-day customer service support to customers needs based on client account services or products.

• • May handle assistance through phone, email or chat.

• • Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• • Utilizes soft skills and troubleshooting skills to resolve client issues and questions.

• • Ensuring quality support and customer satisfaction.