Qualifications

• Must be at least a High School graduate.
• Must be at least 18 years old.
• No work experience is required, BPO Exp is a plus.
• Must be willing to work at the office or WFH based on company business needs.
• Must be fluent in conversational English
• Must have good computer skills and can type at least 25wpm.

Job Responsibilities

• Providing day-to-day customer service support to customers needs based on client account services or products.
• May handle assistance through phone, email or chat.
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
• Ensuring quality support and customer satisfaction.